STORE POLICY
STORE POLICY
CUSTOMER INFORMATION, TERMS AND CONDITIONS
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By making purchases through our store, website or whatsapp you accept our terms and conditions of service.
1. Scope
These General Commercial Conditions will be valid for all orders placed in our store and through the website www.rubiasol.com
Please read these General Business Conditions carefully. By placing an order for our products, you agree to the following provisions and confirm that you are entitled to enter into legally binding contracts and that you are at least 18 years of age.
2. Availability
The products and prices will be valid as indicated in the store or the website; products will be available as long as availability exists. We reserve the right to modify at any time and without prior notice the products indicated on the website or store, as well as to limit the number of products that a user can buy.
Any liability for unavailability of products is excluded.
Bear in mind that, after the order has been confirmed, modification wishes and cancellation requests cannot be fulfilled.
3. Reserve of provision in the case of non-deliverable merchandise
If the ordered merchandise cannot be supplied for any reason within 30 days from the business day following your order, we will inform you of the non-availability and immediately refund the consideration you have already made.
4. Price and additional costs
The total price of your order, including all additional and shipping costs + ITBMS, will be shown at the end of the check-out process. By confirming the order, you declare your agreement with the price of the goods. A subsequent price adjustment will not be possible.
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5. Payment terms
The purchase price of the ordered merchandise will be payable with the processing of your order by RUBIASOL. Payment through the web and store can be made by credit or debit card or in the case of US customers through Zelle or PayPal, Panama through Yappy and Banco General and customers from the rest of the world through PayPal. If any of these manual payment methods are used, the customer must send proof of their order to our whatsapp +507 63285916 or to our email info@rubiasol.com for delivery in the store or in the case of the web, start with the making of the piece. After 24 hours of not receiving payment for your order, your order will be canceled and we cannot guarantee the availability of the parts.
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In the case of payment by credit card, we reserve the right to verify the validity of the card.
In all cases, payment must be made in full and payments or sections will not be accepted under any circumstances.
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IMPORTANT: Once the payment of any order has been received, the company reserves the right to receive requests for changes or modifications in the details of the order and under no circumstances will changes or modifications in the details of the order be accepted in personalized orders.
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6. Supply and reservation of title
The supply of the ordered merchandise is carried out by the delivery service contracted by us, in Panama, normally within 2 to 3 business days from the day after your order, with delivery being made to the shipping address provided by you. International shipments 3 to 4 business days from the day after your order.
When the merchandise is delivered to you, you must check that the order is correct and complete. Changes will only be accepted in parts with factory defects or parts with errors by the company up to eight days (8 days) after receiving your order showing your receipt of payment and its original packaging.
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7. Provision of guarantee
In the event that the supplied merchandise is defective, -if the merchandise can still be supplied- you can request the exchange of the same for a copy without defects or exchange for another article of equal value.
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We reserve the right to know the case before supplying guarantees and only those that are due to factory defects and not due to misuse will be approved. In the case of factory defects and once the guarantee has been approved for its change, the customer must present the physical or digital invoice No more than 8 calendar days together with the physical item and its original packaging to make the change. Under no circumstances will a guarantee or exchange be granted if the client does not present an invoice and the physical item and original packaging.
We provide a guarantee within eight days (8 days) following your purchase in any of these scenarios: Stagnant clasps or with difficulty opening or closing; charms with scratches or defects; Broken parts due to factory defects and not due to misuse of them; poorly closed or poorly assembled hoops or rings; customization errors by the company; fall stone encrustation.
We do not provide a guarantee for any of these scenarios: Change in color of the piece for whatever reason; you say that they are turned by natural movements; loss of coloration, change or fur of the piece for whatever reason; brooches in positions not convenient for the person; assumptions of the client idealizing a piece that does not present the description that he wants (READ OR ASK WHAT YOU WANT TO KNOW BEFORE PURCHASING YOUR PARTS); misspelled customizations by the client; natural wear of the piece due to a lot or use or lack of it; discoloration for whatever reason; loss of brightness for whatever reason; Wrong size in case of some pieces.
8. Return or exchange of merchandise
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For hygiene and protection standards to all our customers and to the store itself, since it is difficult to determine if the pieces have been used or not, we do not accept returns on our products, except in exceptional cases and notification no later than the next business day of having received the package and due to factory defects, (read clause 7) you can communicate directly to our service line via whatsapp from Monday to Saturday (+507 63285916) or to our email (info@rubiasol.com) sending a proof or photograph of the defective part(s) according to its criteria, each case will be reviewed, and it will be the RUBIASOL company who will determine if the part(s) is valid for exchange or return, if applicable, and if the part is available to be replaced, We will make changes in 2 to 3 business days (or as agreed with the client in the case of a special request) once the piece is received in the workshop. In the case of factory defects and once the guarantee has been approved for its change, the customer must present their physical invoice no more than 8 calendar days together with the physical item and original packaging to make the change. Under no circumstances will a guarantee or exchange be granted if the customer does not present the physical item together with its original packaging and invoice.
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We are not responsible for parts returned outside the terms and conditions or for damages caused in the shipping or return process.
We reserve at all times the right not to make changes or returns to customers that we consider wish to do so exceeding the limits of the company's internal regulations or that do not present damage or obvious factory defects.
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Under no circumstances do we accept changes or refunds of money in discounted, promotional or personalized pieces.
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9. Wrapping and gifts
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The supply of the merchandise will be done on a regular basis in luxury packaging according to the season. If the requested merchandise requires additional boxes or wrappers, these may incur additional costs. In addition to this, it must be specified at all times if the merchandise requested is for a gift or some other detail that you wish to add. If you do not specify this, your order will be processed and packed according to the regular packaging that is being used for the season.
If the gift packaging option is selected, a default brand card will be added to be filled out by the customer.
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10. Shipping Agencies
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​ National and international shipments:
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We are not responsible for delays from external agencies, for merchandise damaged or lost due to external delivery agencies . If this scenario occurs, you will need to contact the appropriate shipping company directly .
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International Tariffs:
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And whether or not a shipment is a gift, it still must go through an import procedure as determined by customs law in the destination country. The shipment is declared through customs based on a series of elements, such as the country of origin, value and quantity, but not according to its purpose. Taxable shipments are subject to a customs duty, which is a fee or tax/VAT, that is imposed on goods when they are transported across international borders.
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The calculation of duties depends on the taxable value of a taxable shipment. For the purposes of this calculation, taxable goods are given a classification code known as the Harmonized System code (the World Customs Organization assigned this system, which continues to evolve).
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Government taxes/VAT are levied on goods crossing a political border (although there are some free trade zones around the world). Taxes/VATs are generally associated with protectionism, the economic policy of restricting trade between nations.
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Payment of duties and taxes/VAT is the responsibility of the recipient.
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The DHL agency will only deliver the goods to you upon full reimbursement of any duties and taxes/VAT that have been paid on your behalf.
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Duties and taxes/VAT are not included in the price of products you purchase online.
When you buy products online, some or all of them may not come from the country in which you reside.
When goods are not shipped domestically (within your country) or within a customs area, such as the European Union, you are responsible for paying any inbound duties and taxes/VATs deemed appropriate by the local customs authority.
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We suggest that you carefully read the DHL agency's questions and answers section regarding international tariffs to find out everything you need to know before making a purchase in our store: https://www.dhl-eucustoms.com/es -CO/duty-and-tax-fundamentals.html
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Three important Changes in European Regulations will apply in 2021:
BREXIT: The United Kingdom has left the European Union (EU) and the transition period after Brexit comes to an end on December 31, 2020. This will result in the need for a Customs Declaration for all shipments from the EU to UK and UK to EU from January 1, 2021.
For additional information, see the European Commission and UK Government websites below:
US: https://ec.europa.eu/info/brexit/brexit-preparedness_en
UK: https://www.gov.uk/topic/business-tax/import-exportImport Control System (ICS2): This new regulation (ICS2) will result in the need for certain data to be transmitted electronically to the EU customs authorities before the goods are loaded in the country of export on a flight to the EU, Norway or Switzerland, or enter in transit to these places.
For additional information, see the European Commission website below:
https://ec.europa.eu/taxation_customs/general-information-customs/customs-security/ics2_enElimination of De Minimis VAT: The EU will abolish De Minimis levels on imports into the EU (currently EUR 22 in most EU Member States). Therefore, all shipments imported into the European Union (EU) will require a formal Customs declaration and VAT will be collected.
For additional information, see the European Commission website below:
https://ec.europa.eu/taxation_customs/business/vat/modernising-vat-cross-border-ecommerce_en